Contact Bassett Healthcare Network
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Complaint Process
If you have a complaint or concern, you are encouraged to communicate this to any of the following people or departments:
- The person providing you with the service
- The nurse manager in charge, or the manager of the service involved
You may also submit a concern to The Joint Commission through one of the following methods:
- Online
- By fax to: 630-792-5636
You may also submit a concern by mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you are a Medicare patient, you may also contact the Medicare review organization, Livanta, at1-866-815-5540.